Your order

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Ordering Information


If you need help ordering your Eurail Pass, post your question on our Facebook page and we'll get back to you within 8 hours. We also recommend using the help section of our website to answer any questions you might have about your Eurail Pass.

General ordering information



Some European trains require an advance seat reservation. Eurail has some great resources available to help you find your way.

Find out everything about reservations.

Payment methods


Find out which payment methods you can use to buy your Interrail Pass.


View our payment methods.

Did you order a mobile Pass?


A mobile Pass will not be delivered by physical mail, but you will receive it in your e-mail. Didn't receive yours? Get in touch with our Customer Service.


More information about the mobile Pass


Give yourself some extra peace of mind with Plus! Upgrade to Plus and you will be eligible for a free exchange or a 100% refund if your travel plans change. 

Paper pass ordering information



Learn more about the delivery rates and the expected shipping date of your Eurail Pass order.

Refunds and exchanges 


Sometimes circumstances change and you may need to return or exchange your Eurail Pass.

Read our Return Policy

Pass Protection


Don’t let the loss or theft of your Eurail Pass ruin your adventure. Protect your Pass and travel with peace of mind.

Learn about Pass Protection

★ ★ ★ ★ ★

Easiest booking ever!

​Wow, easy and fast booking, payment, and reservations! Was able to search trip routes in Italy and quickly make reservations. Written language is clear and easily understood. Very impressed!

​​TrustPilot from Karen, Canada 
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