Eurail Aid Offices

In case you need assistance with your Eurail Pass once you're in Europe, you can visit an international ticket office that's listed as a Eurail aid office. These offices are located at major train stations, and their staff will be able to help you with any Eurail related questions. If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations. Unfortunately you can't reach the aid offices by phone.

Austria

Innsbruck

Innsbruck Hauptbahnhof: ÖBB Lounge

Monday – Friday: 5:45am – 9:40pm

Saturday – Sunday: 6:15am – 9:40pm

Salzburg

Salzburg Hauptbahnhof: ÖBB Lounge

Monday – Friday: 5:45am – 10:00pm

Saturday – Sunday: 6:30am – 10:00pm

Vienna

Wien Hauptbahnhof: ÖBB Lounge

Monday – Sunday: 6:00am – 11:30pm

Belgium

Bosnia-Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Finland

France

Germany

Berlin

Berlin Hauptbahnhof: Reisezentrum

Monday – Saturday:
7:00am – 10:00pm

Sunday:
8:00am – 10:00pm

Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)

Monday – Friday:
11:00am – 06:30pm
(in summer extended hours)

Closed January and February

Cologne

Köln Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 10:00pm

Saturday – Sunday:
7:00am – 9:00pm

Dresden

Dresden Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 9:00pm

Saturday – Sunday:
7:00am – 9:00pm

Düsseldorf

Düsseldorf Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 10:00pm

Saturday - Sunday:
7:00am – 10:00pm

Frankfurt

Frankfurt Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 10:00pm
(January – March: 7:00am – 9:00pm)

Saturday:
7:00am – 8:00pm

Sunday:
8:00am – 9:00pm

January-March:
7:00am – 9:00pm

Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)

Monday – Sunday:
6:00am – 9:00pm

Reisezentrum Frankfurt Flughafen Regiobahnhof

(Frankfurt Airport regional train station)

Monday-Sunday:

06:00am - 09:00pm

Hamburg

Hamburg Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 9:00pm

Saturday – Sunday:
8:00am – 8:15pm

Hannover

Hannover Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 9:00pm

Saturday:
7:00am – 9:00pm

Sunday:
8:00am – 9:00pm

Heidelberg

Heidelberg Hauptbahnof: Reisezentrum

Monday – Friday:
8:00am – 7:00pm

Saturday – Sunday:
10:00am – 6:00pm

Leipzig

Leipzig Hauptbahnhof: Reisezentrum

Monday – Sunday:
8:00am – 8:00pm

Munich

München Hauptbahnhof: Reisezentrum

Monday – Sunday:
7:00am – 9:00pm

München Hauptbahnhof Reisezentrum: EurAide

Monday – Friday:
10:00am – 6:00pm
(in summer extended hours)

January and Febuary

Monday – Friday:

08:30am – 01:00pm

Reisezentrum Munich Airport (Terminal 1)

Monday – Friday:
7:30am – 9:00pm

Saturday – Sunday:
8:30am – 6:30pm

Stuttgart

Stuttgart Hauptbahnhof: Reisezentrum

Monday – Friday:
6.00am – 10:00pm

Saturday – Sunday:
7:00am – 10:00pm

Greece

Hungary

Ireland

Italy

Bari

Stazione Bari Centrale: Trenitalia Ticket Office

Monday – Sunday:
7:30am – 8:00pm

Bologna

Stazione Bologna Centrale: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 7:30pm

Stazione Bologna Centrale: Agenzie 365

Monday – Friday:

9:00am – 5:00pm

Bolzano

Stazione Bolzano: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Florence

Stazione Firenze SMN: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 8:00pm

Stazione Firenze Santa Maria Novella – Ticketing Hall: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Fiumicino Airport

Fiumicino Aeroporto railway station: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Fiumicino Airport - T3 Departure Level: Punto Nel Mondo

Monday – Sunday:
7:00am – 9:00pm

Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo

Monday – Sunday:
7:00am – 9:00pm

Genova

Stazione Genova Piazza Principe: Trenitalia Ticket Office

Monday – Sunday:
6:00am – 7:20pm

Stazione Genova Piazza Principe: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Genova Brignole: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Milan

Stazione Milano Centrale: Trenitalia Ticket Office

Monday – Sunday:
6:00am – 9:00pm

Milano Centrale: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Milan City Centre
Via Ponte Seveso, 40: Lux Viaggi

Monday – Friday:
9:00am – 1:00pm &
2:30pm – 6:30pm

Saturday:
9:30am – 12:30pm

Naples

Stazione di Napoli Centrale: Trenitalia Ticket Office

Monday – Sunday:
6:15am – 9:00pm

Stazione di Napoli Centrale: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Pisa

Stazione Pisa: Trenitalia Ticket Office

Monday – Sunday:
6:00am – 9:00pm

Rome

Stazione Roma Termini: Trenitalia Ticket Office

Monday – Sunday:
6:30:00am – 10:55pm

Stazione Roma Termini – Main Hall: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Roma Termini – Track 24: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Turin

Stazione Torino Porta Nuova: Trenitalia Ticket Office

Monday – Sunday:
8:00am – 8:00pm

Venice

Stazione Venezia Santa Lucia: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 8:00pm

Stazione Venezia Santa Lucia: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Venezia Mestre: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Verona: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Lithuania

Luxembourg

Netherlands

Amsterdam

Schiphol Airport Railway station:

Monday – Friday: 6:00am – 9:00pm

Saturday: 6:15am – 9:00pm

Sunday: 6:45pm – 9:00pm

Amsterdam Central Station:

Monday – Sunday: 5:45am – 9:00pm

Treinreiswinkel/Railtravelshop Amsterdam - Singel 393, 1012 WN, Amsterdam

Monday – Friday: 9:30am – 5:30pm

Saturday: 10:00am – 5:00pm

Closed on Sundays and public holidays

Norway

Portugal

Romania

Slovenia

Spain

Sweden

Switzerland

Basel

Bahnhof Basel SBB

Monday – Sunday: 8:00am – 7:00pm

Bern

Bahnhof Bern

Monday – Friday: 6:45am – 9:00pm

Saturday – Sunday: 6:45am – 8:00pm

Geneva

Gare de Genève

Monday – Sunday: 8:00am – 7:00pm

Geneva Airport Train Station

Monday – Sunday: 7:30am – 8:00pm

Interlaken

Interlaken West Railway Station

Monday – Sunday: 9:00am – 6:00pm

Lucerne

Bahnhof SBB Luzern

Monday – Sunday: 8:00am – 7:00pm

Zurich

Zürich Hauptbahnhof: Reisezentrum

Monday – Friday: 8:00am – 7:30pm

Saturday – Sunday: 8:00am – 6:30pm

SBB Reisezentrum Zürich Flughafen

Monday – Sunday: 7:00am – 7:00pm

Your order

Eurail Aid Offices

Austria

Innsbruck Hauptbahnhof: ÖBB Lounge

Salzburg Hauptbahnhof: ÖBB Lounge

Wien Hauptbahnhof: ÖBB Lounge

Belgium

Gare de Bruxelles-Midi: Departure Today Zone

Bosnia-Herzegovina

Banja Luka Central Railway Station

Sarajevo Railway Station

Bulgaria

Sofia Central Railway Station: International ticket office

Croatia

Zagreb Glavi kolodvor (main railway station)

Czech Republic

Praha hlavní nádrazí: International booking offices

Denmark

København H (Copenhagen Central Station)

Finland

Railway station Helsinki

France

Gare de Marseille Saint-Charles

Thello Boutique Nice

12 avenue Thiers

Thello Boutique Paris

12 place Louis Armand hall1 Tour l’Horloge

Germany

Berlin Hauptbahnhof: Reisezentrum

Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)

Köln Hauptbahnhof: Reisezentrum

Dresden Hauptbahnhof: Reisezentrum

Düsseldorf Hauptbahnhof: Reisezentrum

Frankfurt Hauptbahnhof: Reisezentrum

Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)

Reisezentrum Frankfurt Flughafen Regiobahnhof

(Frankfurt Airport regional train station)

Hamburg Hauptbahnhof: Reisezentrum

Hannover Hauptbahnhof: Reisezentrum

Heidelberg Hauptbahnof: Reisezentrum

Leipzig Hauptbahnhof: Reisezentrum

München Hauptbahnhof: Reisezentrum

München Hauptbahnhof Reisezentrum: EurAide

Reisezentrum Munich Airport (Terminal 1)

Stuttgart Hauptbahnhof: Reisezentrum

Greece

Athens Central Station: International tickets window

Hungary

Keleti Railway Station, next to platform 9: Business lounge

Ireland

Connolly Station, Dublin 1: Irish Rail Customer Information Centre

Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel

Italy

Stazione Bari Centrale: Trenitalia Ticket Office

Stazione Bologna Centrale: Trenitalia Ticket Office

Stazione Bologna Centrale: Agenzie 365

Stazione Bolzano: Agenzie 365

Stazione Firenze SMN: Trenitalia Ticket Office

Stazione Firenze Santa Maria Novella – Ticketing Hall: Agenzie 365

Fiumicino Aeroporto railway station: Agenzie 365

Fiumicino Airport - T3 Departure Level: Punto Nel Mondo

Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo

Stazione Genova Piazza Principe: Trenitalia Ticket Office

Stazione Genova Piazza Principe: Agenzie 365

Stazione Genova Brignole: Agenzie 365

Stazione Milano Centrale: Trenitalia Ticket Office

Milano Centrale: Agenzie 365

Milan City Centre Via Ponte Seveso, 40: Lux Viaggi

Stazione di Napoli Centrale: Trenitalia Ticket Office

Stazione di Napoli Centrale: Agenzie 365

Stazione Pisa: Trenitalia Ticket Office

Stazione Roma Termini: Trenitalia Ticket Office

Stazione Roma Termini – Main Hall: Agenzie 365

Stazione Roma Termini – Track 24: Agenzie 365

Stazione Torino Porta Nuova: Trenitalia Ticket Office

Stazione Venezia Santa Lucia: Trenitalia Ticket Office

Stazione Venezia Santa Lucia: Agenzie 365

Stazione Venezia Mestre: Agenzie 365

Stazione Verona: Agenzie 365

Lithuania

Vilnius Railway Station

Milan City Centre
Via Ponte Seveso, 40: Lux Viaggi