Eurail Aid Offices

• Marseille

Gare de Marseille Saint-Charles

Monday – Sunday: 06:00am – 08:00pm

• Nice

Thello Boutique Nice

12 avenue Thiers 

Monday - Saturday: 07:30am - 06:30pm

This boutique will close at the end of the year.

• Paris
  

Thello Boutique Paris

12 place Louis Armand hall1 Tour l’Horloge

Monday - Saturday: 10:00am - 07:30pm

This boutique is temporarily closed.

• Berlin

Berlin Hauptbahnhof: Reisezentrum
 

Monday – Saturday:
7:00am – 10:00pm

Sunday:
8:00am – 10:00pm

Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)

Monday – Friday:
11:00am – 06:30pm
(in summer extended hours)

Closed January and February
 

• Cologne

Köln Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 10:00pm

Saturday – Sunday:
7:00am – 9:00pm
 

• Dresden

Dresden Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 9:00pm

Saturday – Sunday:
7:00am – 9:00pm
 

• Düsseldorf

Düsseldorf Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 10:00pm

Saturday - Sunday:
7:00am – 10:00pm

• Frankfurt

Frankfurt Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 10:00pm
(January – March: 7:00am – 9:00pm)

Saturday:
7:00am – 8:00pm

Sunday:
8:00am – 9:00pm

January-March:
7:00am – 9:00pm

Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)

Monday – Sunday:
6:00am – 9:00pm

    Reisezentrum Frankfurt            Flughafen Regiobahnhof 

    (Frankfurt Airport regional train        station)

    Monday-Sunday:

    06:00am - 09:00pm

• Hamburg

Hamburg Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 9:00pm

Saturday – Sunday:
8:00am – 8:15pm
 

• Hannover

Hannover Hauptbahnhof: Reisezentrum

Monday – Friday:
6:00am – 9:00pm

Saturday:
7:00am – 9:00pm

Sunday:
8:00am – 9:00pm

• Heidelberg
   

Heidelberg Hauptbahnof: Reisezentrum

Monday – Friday:
8:00am – 7:00pm

Saturday – Sunday:
10:00am – 6:00pm
 

• Leipzig

Leipzig Hauptbahnhof: Reisezentrum

Monday – Sunday:
8:00am – 8:00pm

• Munich

München Hauptbahnhof: Reisezentrum

Monday – Sunday:
7:00am – 9:00pm

München Hauptbahnhof Reisezentrum: EurAide
 

Monday – Friday:
10:00am – 6:00pm
(in summer extended hours)

January and Febuary

Monday – Friday:

08:30am – 01:00pm

Reisezentrum Munich Airport (Terminal 1)
 

Monday – Friday:
7:30am – 9:00pm

Saturday – Sunday:
8:30am – 6:30pm
 

• Stuttgart

Stuttgart Hauptbahnhof: Reisezentrum

Monday – Friday:
6.00am – 10:00pm

Saturday – Sunday:
7:00am – 10:00pm

• Dublin
   

Connolly Station, Dublin 1: Irish Rail Customer Information Centre
 

Monday – Friday: 9:00am – 5:00pm

• Belfast
   

Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel

Monday – Friday: 9:00am – 5:00pm

Saturday: 9:00am – 12:30pm  

• Bari

Stazione Bari Centrale: Trenitalia Ticket Office

Monday – Sunday:
7:30am – 8:00pm

• Bologna

Stazione Bologna Centrale: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 7:30pm

Stazione Bologna Centrale:  Agenzie 365

Monday – Friday:

9:00am – 5:00pm

• Bolzano

Stazione Bolzano: Agenzie 365
 

Monday – Sunday:
8:00am – 8:00pm
 

• Florence

Stazione Firenze SMN: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 8:00pm
 

Stazione Firenze Santa Maria Novella  – Ticketing Hall: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm
 

• Fiumicino Airport

Fiumicino Aeroporto railway station: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Fiumicino Airport - T3 Departure Level: Punto Nel Mondo

Monday – Sunday:
7:00am – 9:00pm

Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo

Monday – Sunday:
7:00am – 9:00pm

• Genova

Stazione Genova Piazza Principe: Trenitalia Ticket Office

Monday – Sunday:
6:00am – 7:20pm

Stazione Genova Piazza Principe: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Genova Brignole: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm
 

• Milan

Stazione Milano Centrale: Trenitalia Ticket Office
 

Monday – Sunday:
6:00am – 9:00pm

Milano Centrale: Agenzie 365
 

Monday – Sunday:
8:00am – 8:00pm

Milan City Centre
Via Ponte Seveso, 40: Lux Viaggi

Monday – Friday: 
9:00am – 1:00pm &
2:30pm – 6:30pm 

Saturday:
9:30am – 12:30pm
 

• Naples

Stazione di Napoli Centrale: Trenitalia Ticket Office
 

Monday – Sunday:
6:15am – 9:00pm

Stazione di Napoli Centrale: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

• Pisa

Stazione Pisa: Trenitalia Ticket Office
 

Monday – Sunday:
6:00am – 9:00pm
 

• Rome

Stazione Roma Termini: Trenitalia Ticket Office

Monday – Sunday:
6:30:00am – 10:55pm
 

Stazione Roma Termini – Main Hall: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Roma Termini – Track 24: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm
 

• Turin

Stazione Torino Porta Nuova: Trenitalia Ticket Office

Monday – Sunday:
8:00am – 8:00pm
 

• Venice

Stazione Venezia Santa Lucia: Trenitalia Ticket Office

Monday – Sunday:
7:00am – 8:00pm

Stazione Venezia Santa Lucia: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Venezia Mestre: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

Stazione Verona: Agenzie 365

Monday – Sunday:
8:00am – 8:00pm

• Amsterdam

   

    Schiphol Airport Railway station:

    Monday – Friday: 6:00am – 9:00pm

    Saturday: 6:15am – 9:00pm

    Sunday: 6:45pm – 9:00pm

    Amsterdam Central Station:

    Monday – Sunday: 5:45am – 9:00pm

    Treinreiswinkel/Railtravelshop Amsterdam -              Singel 393, 1012 WN, Amsterdam

    Monday – Friday: 9:30am – 5:30pm

    Saturday: 10:00am – 5:00pm

    Closed on Sundays and public holidays

• Leiden

   

    Treinreiswinkel/Railtravelshop Leiden -             Breestraat 57, 2311 CJ Leiden

    Monday - Friday: 9:30am – 5:30pm

    Saturday: 10:00am – 5:00pm

    Closed on Sundays and public holidays

• Lisbon

Gare do Oriente

Monday – Sunday:

6:30am – 09:30pm

Lisboa Santa Apolónia

Monday –  Sunday:

6:30am – 09:30pm

Rossio railway station

Monday – Friday (except Public Holidays):
8:00am – 2:30pm & 3:30pm – 7:00pm

• Porto 

Campanhã railway station

Monday – Sunday:
7:00am – 12:15pm 

1:15 pm – 8:00pm

9:00pm – 10:00pm
 

Portuguese aid offices offer support and the option to activate your Eurail Pass only. It is not possible to purchase and exchange Eurail Passes at Portuguese aid offices.

• Barcelona

Estación Barcelona-Sants
 

Monday – Friday (not Holidays): 10:00am – 2:00pm

3:30pm – 7:00pm

Estació de França
 

Monday – Friday (not Holidays): 9:00 am – 7:00pm
 

• Madrid

Estación Madrid-Chamartín
 

Monday – Friday (not Holidays): 7:00am – 8:00pm

• Seville

Estación Sevilla-Santa Justa 
 

Monday – Sunday: 8:00am – 8:00pm
 

• Valencia

Estación Valencia-Joaquín Sorolla
 

Monday – Sunday: 9:30am – 8:30pm

• Basel

Bahnhof Basel SBB

Monday – Sunday: 8:00am – 7:00pm

• Bern

Bahnhof Bern

Monday – Friday: 6:45am – 9:00pm
 

Saturday – Sunday: 6:45am – 8:00pm
 

• Geneva

Gare de Genève
 

Monday – Sunday: 8:00am – 7:00pm
 

Geneva Airport Train Station
 

Monday – Sunday: 7:30am – 8:00pm

• Interlaken

Interlaken West Railway Station
 

Monday – Sunday: 9:00am – 6:00pm
 

• Lucerne

Bahnhof SBB Luzern

Monday –  Sunday: 8:00am – 7:00pm

• Zurich

Zürich Hauptbahnhof: Reisezentrum
 

Monday – Friday: 8:00am – 7:30pm

Saturday – Sunday: 8:00am – 6:30pm
 

SBB Reisezentrum Zürich Flughafen
 

Monday – Sunday: 7:00am – 7:00pm

Berlin

Reisezentrum Berlin Südkreuz

Mon-Fri: 06:00am – 10:00pm

Sat/Sun: 07:00am – 09:00pm

Reisezentrum Berlin Zoologischer Garten

Mon-Fri: 06:00am – 10:00pm

Sat/Sun: 07:00am – 09:00pm

Bonn

Reisezentrum Bonn Hbf

Mon-Fri: 06:30am - 09:00pm

Sat/Sun: 08:00am - 09:00pm

Cologne

Reisezentrum Köln/Bonn FLughafen Terminal 2

Mon-Fri: 08:30am – 08:00pm

Sat/Sun: 10:00am – 06:00pm

Nürnberg

Reisezentrum Nürnberg Hbf (Nuremberg)

Mon-Fri: 06:00am - 09:00pm

Sat: 08:00am - 06:00pm

Sun: 10:00am - 09:00pm

Italy

Milano

DB Vertrieb GmbH Via Napo Torriani, 29 20124 Milano

• Mon-Fri: 09:00am – 06:00pm
• Phone: 0039 02 6747 9578
• info@dbitalia.it 

Verona

Stazione di Verona Porta Nuova Piazza XXV Aprile 37138 Verona

• Mon-Sun: 08:15am - 05:30pm

Switzerland

Basel

Reisezentrum Basel Bad Bahnhof*

Mon-Fri: 06:50am – 08:00pm

Sat/Sun: 07:50am – 07:00pm