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Eurail Aid Offices
In case you need assistance with your Eurail Pass once you're in Europe, you can visit an international ticket office that's listed as a Eurail aid office. These offices are located at major train stations, and their staff will be able to help you with any Eurail related questions. If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations. Unfortunately you can't reach the aid offices by phone.
Please note that there is a different selection of Aid Offices for German Rail Pass holders. You can find them at the bottom of the page.
Austria
Innsbruck
Innsbruck Hauptbahnhof: ÖBB Lounge
Monday – Friday: 5:45am – 9:40pm
Saturday – Sunday: 6:15am – 9:40pm
Salzburg
Salzburg Hauptbahnhof: ÖBB Lounge
Monday – Friday: 5:45am – 10:00pm
Saturday – Sunday: 6:30am – 10:00pm
Vienna
Wien Hauptbahnhof: ÖBB Lounge
Monday – Sunday: 6:00am – 11:30pm
Belgium
Brussels
Gare de Bruxelles-Midi: Departure Today Zone
Monday – Sunday: 6:00am – 9:00pm
Bulgaria
Sofia
Sofia Central Railway Station: International ticket office
Monday – Sunday:
7:30am – 7:00pm
Croatia
Zagreb
Zagreb Glavi kolodvor (main railway station)
Monday – Sunday:
6:00am – 9:00pm
Denmark
Copenhagen
København H (Copenhagen Central Station)
Monday – Friday:
7:00am – 8:00pm
Saturday – Sunday:
8:00am – 6:00pm
Finland
Helsinki
Railway station Helsinki
Monday – Friday:
07:30am – 07:00pm
Saturday:
10:00am – 05:00pm
Sunday:
12:00am – 06:00pm
France
- Marseille
Gare de Marseille Saint-Charles
Monday – Sunday: 06:00am – 08:00pm
- Nice
Thello Boutique Nice
12 avenue Thiers
Monday - Saturday: 07:30am - 06:30pm
This boutique will close at the end of the year.
- Paris
Thello Boutique Paris
12 place Louis Armand hall1 Tour l’Horloge
Monday - Saturday: 10:00am - 07:30pm
This boutique is temporarily closed.
Germany
Berlin
Berlin Hauptbahnhof: Reisezentrum
Monday – Saturday:
7:00am – 10:00pm
Sunday:
8:00am – 10:00pm
Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)
Monday – Friday:
11:00am – 06:30pm
(in summer extended hours)
Closed January and February
Cologne
Köln Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 10:00pm
Saturday – Sunday:
7:00am – 9:00pm
Dresden
Dresden Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 9:00pm
Saturday – Sunday:
7:00am – 9:00pm
Düsseldorf
Düsseldorf Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 10:00pm
Saturday - Sunday:
7:00am – 10:00pm
Frankfurt
Frankfurt Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 10:00pm
(January – March: 7:00am – 9:00pm)
Saturday:
7:00am – 8:00pm
Sunday:
8:00am – 9:00pm
January-March:
7:00am – 9:00pm
Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)
Monday – Sunday:
6:00am – 9:00pm
Reisezentrum Frankfurt Flughafen Regiobahnhof
(Frankfurt Airport regional train station)
Monday-Sunday:
06:00am - 09:00pm
Hamburg
Hamburg Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 9:00pm
Saturday – Sunday:
8:00am – 8:15pm
Hannover
Hannover Hauptbahnhof: Reisezentrum
Monday – Friday:
6:00am – 9:00pm
Saturday:
7:00am – 9:00pm
Sunday:
8:00am – 9:00pm
Heidelberg
Heidelberg Hauptbahnof: Reisezentrum
Monday – Friday:
8:00am – 7:00pm
Saturday – Sunday:
10:00am – 6:00pm
Leipzig
Leipzig Hauptbahnhof: Reisezentrum
Monday – Sunday:
8:00am – 8:00pm
Munich
München Hauptbahnhof: Reisezentrum
Monday – Sunday:
7:00am – 9:00pm
München Hauptbahnhof Reisezentrum: EurAide
Monday – Friday:
10:00am – 6:00pm
(in summer extended hours)
January and Febuary
Monday – Friday:
08:30am – 01:00pm
Reisezentrum Munich Airport (Terminal 1)
Monday – Friday:
7:30am – 9:00pm
Saturday – Sunday:
8:30am – 6:30pm
Stuttgart
Stuttgart Hauptbahnhof: Reisezentrum
Monday – Friday:
6.00am – 10:00pm
Saturday – Sunday:
7:00am – 10:00pm
Ireland
Dublin
Connolly Station, Dublin 1: Irish Rail Customer Information Centre
Monday – Friday: 9:00am – 5:00pm
Belfast
Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel
Monday – Friday: 9:00am – 5:00pm
Saturday: 9:00am – 12:30pm
Italy
Bari
Stazione Bari Centrale: Trenitalia Ticket Office
Monday – Sunday:
7:30am – 8:00pm
Bologna
Stazione Bologna Centrale: Trenitalia Ticket Office
Monday – Sunday:
7:00am – 7:30pm
Stazione Bologna Centrale: Agenzie 365
Monday – Friday:
9:00am – 5:00pm
Bolzano
Stazione Bolzano: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Florence
Stazione Firenze SMN: Trenitalia Ticket Office
Monday – Sunday:
7:00am – 8:00pm
Stazione Firenze Santa Maria Novella – Ticketing Hall: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Fiumicino Airport
Fiumicino Aeroporto railway station: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Fiumicino Airport - T3 Departure Level: Punto Nel Mondo
Monday – Sunday:
7:00am – 9:00pm
Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo
Monday – Sunday:
7:00am – 9:00pm
Genova
Stazione Genova Piazza Principe: Trenitalia Ticket Office
Monday – Sunday:
6:00am – 7:20pm
Stazione Genova Piazza Principe: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Stazione Genova Brignole: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Milan
Stazione Milano Centrale: Trenitalia Ticket Office
Monday – Sunday:
6:00am – 9:00pm
Milano Centrale: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Milan City Centre
Via Ponte Seveso, 40: Lux Viaggi
Monday – Friday:
9:00am – 1:00pm &
2:30pm – 6:30pm
Saturday:
9:30am – 12:30pm
Naples
Stazione di Napoli Centrale: Trenitalia Ticket Office
Monday – Sunday:
6:15am – 9:00pm
Stazione di Napoli Centrale: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Pisa
Stazione Pisa: Trenitalia Ticket Office
Monday – Sunday:
6:00am – 9:00pm
Rome
Stazione Roma Termini: Trenitalia Ticket Office
Monday – Sunday:
6:30:00am – 10:55pm
Stazione Roma Termini – Main Hall: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Stazione Roma Termini – Track 24: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Turin
Stazione Torino Porta Nuova: Trenitalia Ticket Office
Monday – Sunday:
8:00am – 8:00pm
Venice
Stazione Venezia Santa Lucia: Trenitalia Ticket Office
Monday – Sunday:
7:00am – 8:00pm
Stazione Venezia Santa Lucia: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Stazione Venezia Mestre: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Stazione Verona: Agenzie 365
Monday – Sunday:
8:00am – 8:00pm
Netherlands
Amsterdam
Schiphol Airport Railway station:
Monday – Friday: 6:00am – 9:00pm
Saturday: 6:15am – 9:00pm
Sunday: 6:45pm – 9:00pm
Amsterdam Central Station:
Monday – Sunday: 5:45am – 9:00pm
Treinreiswinkel/Railtravelshop Amsterdam - Singel 393, 1012 WN, Amsterdam
Monday – Friday: 9:30am – 5:30pm
Saturday: 10:00am – 5:00pm
Closed on Sundays and public holidays
Leiden
Treinreiswinkel/Railtravelshop Leiden - Breestraat 57, 2311 CJ Leiden
Monday - Friday: 9:30am – 5:30pm
Saturday: 10:00am – 5:00pm
Closed on Sundays and public holidays
Portugal
Lisbon
Gare do Oriente
Monday – Sunday:
6:30am – 09:30pm
Lisboa Santa Apolónia
Monday – Sunday:
6:30am – 09:30pm
Rossio railway station
Monday – Friday (except Public Holidays):
8:00am – 2:30pm & 3:30pm – 7:00pm
Porto
Campanhã railway station
Monday – Sunday:
7:00am – 12:15pm
1:15 pm – 8:00pm
9:00pm – 10:00pm
Portuguese aid offices offer support and the option to activate your Eurail Pass only. It is not possible to purchase and exchange Eurail Passes at Portuguese aid offices.
Spain
Barcelona
Estación Barcelona-Sants
Monday – Friday (not Holidays): 10:00am – 2:00pm
3:30pm – 7:00pm
Estació de França
Monday – Friday (not Holidays): 9:00 am – 7:00pm
Madrid
Estación Madrid-Chamartín
Monday – Friday (not Holidays): 7:00am – 8:00pm
Seville
Estación Sevilla-Santa Justa
Monday – Sunday: 8:00am – 8:00pm
Valencia
Estación Valencia-Joaquín Sorolla
Monday – Sunday: 9:30am – 8:30pm
Switzerland
Basel
Bahnhof Basel SBB
Monday – Sunday: 8:00am – 7:00pm
Bern
Bahnhof Bern
Monday – Friday: 6:45am – 9:00pm
Saturday – Sunday: 6:45am – 8:00pm
Geneva
Gare de Genève
Monday – Sunday: 8:00am – 7:00pm
Geneva Airport Train Station
Monday – Sunday: 7:30am – 8:00pm
Interlaken
Interlaken West Railway Station
Monday – Sunday: 9:00am – 6:00pm
Lucerne
Bahnhof SBB Luzern
Monday – Sunday: 8:00am – 7:00pm
Zurich
Zürich Hauptbahnhof: Reisezentrum
Monday – Friday: 8:00am – 7:30pm
Saturday – Sunday: 8:00am – 6:30pm
SBB Reisezentrum Zürich Flughafen
Monday – Sunday: 7:00am – 7:00pm
German Rail Pass Aid Offices
Berlin
Reisezentrum Berlin Südkreuz
Mon-Fri: 06:00am – 10:00pm
Sat/Sun: 07:00am – 09:00pm
Reisezentrum Berlin Zoologischer Garten
Mon-Fri: 06:00am – 10:00pm
Sat/Sun: 07:00am – 09:00pm
Bonn
Reisezentrum Bonn Hbf
Mon-Fri: 06:30am - 09:00pm
Sat/Sun: 08:00am - 09:00pm
Cologne
Reisezentrum Köln/Bonn FLughafen Terminal 2
Mon-Fri: 08:30am – 08:00pm
Sat/Sun: 10:00am – 06:00pm
Nürnberg
Reisezentrum Nürnberg Hbf (Nuremberg)
Mon-Fri: 06:00am - 09:00pm
Sat: 08:00am - 06:00pm
Sun: 10:00am - 09:00pm
Italy
Milano
DB Vertrieb GmbH Via Napo Torriani, 29 20124 Milano
- Mon-Fri: 09:00am – 06:00pm
- Phone: 0039 02 6747 9578
- info@dbitalia.it
Verona
Stazione di Verona Porta Nuova Piazza XXV Aprile 37138 Verona
- Mon-Sun: 08:15am - 05:30pm
Switzerland
Basel
Reisezentrum Basel Bad Bahnhof*
Mon-Fri: 06:50am – 08:00pm
Sat/Sun: 07:50am – 07:00pm