What should I do if my Pass is lost or stolen?
Mobile Pass
If you lose your device with your Pass on it, please get in touch with our customer service as soon as you can. They can help you load your Pass on to a new device. If you want to board a train in the meantime you’ll need to purchase a separate ticket for your journey. We unfortunately cannot offer any refunds for this.
Paper Pass
If your Interrail Pass is lost or stolen it can't be replaced, meaning you can't get a new copy with the same Pass number. You will either have to buy a new Pass or replacement train tickets to continue travelling. If you bought Pass Protection at the time of ordering your Interrail Pass with Interrail.eu, these extra travel costs are covered up to the remaining value of your Interrail Pass.
If you bought Pass Protection and you lost your Eurail Pass while traveling, follow these simple steps.
If you haven't bought Pass Protection, you can order a new Eurail Pass on this website and have it shipped to your hotel or hostel address in Europe. You could also buy it at a Eurail Aid Office, or purchase point-to-point tickets at the train station.
Can I get compensation for train delays?
I returned my Eurail Pass after my trip. When will I receive my gift?