What should I do if my Pass is lost or stolen?

If your Eurail Pass is lost or stolen it can't be replaced, meaning you can't get a new copy with the same Pass number. You will either have to buy a new Pass or replacement train tickets to continue traveling. If you bought Pass Protection at the time of ordering your Pass with Eurail.com, these extra travel costs are covered up to the remaining value of your Eurail Pass.

If you bought Pass Protection and you lost your Eurail Pass while traveling, follow these simple steps.

If you haven't bought Pass Protection, you can order a new Eurail Pass on this website and have it shipped to your hotel or hostel address in Europe. You could also buy it at a Eurail Aid Office, or purchase point-to-point tickets at the train station.

Can I get compensation for train delays?

I returned my Eurail Pass after my trip. When will I receive my gift?